Real CRM – 20 Top Tips

Posted on: August 4, 2009

The following is an extract from an article called “From messing around with databases to real client relationship management” published in the current edition of PSMG magazine: …So. The mismatch between this unholy trinity (marketers, fee-earners and clients) is understood. But what do we do about it? 1. Change attitudes – Take time to understand […]

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The arrival of Generation G (for generosity)

Posted on: April 6, 2009

I have long been interested in generation differences (in addition to personality, cultural and other ones) amongst both the clients and staff of my professional service clients. So I was pleased when one of my former students sent me a fascinating article from about Generation G. Generation G “Captures the growing importance of ‘generosity’ […]

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The wonder of collaborative workspaces

Posted on: October 6, 2008

I have just started a new strategic review project with a medium sized partnership (around 25 partners) in an international market aligned to the legal sector. As I will be working – for the next few months – from their offices in London, from their offices around the regions and from my office at home, […]

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Original branding by Matt Playford · A site by Fresh01