This 2015 New York Times bestselling book by a clinical psychologist will provide a profound light bulb moment for some people. The book really resonated with me. And I have seen the dramatic impact it had on some of my clients who came to therapy reporting anxiety, anger, depression and/or Read More
Once you decide you want to have therapy, you have to choose a therapist. Most therapists describe themselves in terms of the type of therapy they provide. This makes it challenging for clients to choose if they are unaware of what those different types of therapy mean and for whom Read More
Active listening is a core communication skill that is fundamental for creating and developing relationships. Yet listening doesn’t receive nearly as much attention as other communication skills such as speaking, writing, presenting and negotiating. Effective listening is critical for so many activities such as learning, leading, client service, consulting, coaching, Read More
I thought I’d share a few key ideas from some recent workshops on negotiation skills. Sometimes I am training business support professionals, but on occasions I am asked to work with legal professionals who typically are known for their excellent negotiation skills. I use the model of balancing task and Read More
Sadly, this topic still comes up occasionally during training workshops. Many people have suffered at the hands of a line manager who wants to know in detail what is happening and to control everything. It can be frustrating and disempowering. But there are potentially several reasons for this behaviour – Read More
