Self-Motivation – Ten top tips (Video)

It’s the start of a New Year! Last year – with all the problems created by the Covid restrictions - it was really hard to keep going sometimes – even for those who usually excel at self-motivation. Apart from the odd bad day, I managed to maintain high motivation levels Read More

By |2021-03-30T20:24:14+01:00January 4, 2021|

Client Experience Management CEM – Lessons from John Lewis and other consumer services (Law Society Law Management Conference 2017)

I recently attended The Law Society’s Law Management Section conference (#LMSConf2017 https://events.lawsociety.org.uk/ClientApps/Silverbear.Web.EDMS/public/default.aspx?tabId=37&id=1428&orgId=1&guid=1155d437-8a7a-467d-87cf-2c38cfd6fbe3) There were lots of excellent presentations and this blog (one of three about the event) summarises the information relating to Client Experience Management (CEM) and what we can learn for professional services marketing. Andrew McMillan (@EngagingService) was formerly Read More

By |2017-04-25T09:05:34+01:00April 25, 2017|

Recruitment and succession of surveyors – Human resources management for property partnerships

At two recent MBL training courses on “Managing and marketing a profitable surveyors practice” https://www.mblseminars.com/Outline/Managing-_-Marketing-a-Profitable-Surveyors-Practice/5865/ - one in London and the other in Birmingham – there was much discussion about human resources management (HRM) issues. Recruitment and succession of surveyors appears to be a common challenge when it comes to Read More

By |2016-12-12T16:37:58+00:00December 12, 2016|

Top tips for motivating people

I’ve written about motivation before. But last week – at one of MBL’s “Managing and Marketing a Profitable Surveyor’s Practice” - I was asked to produce a blog that pulled together some of the many ideas for motivating people. They apply to property folk as much as others. Accept that Read More

By |2016-01-30T14:19:17+00:00January 30, 2016|
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