Complacency in client relationships – Why don’t they learn?

Posted on: January 26, 2009

A key part of my work is interviewing the clients of my clients to find out how satisfied they are with the service provided. Generally, I am really pleased to hear that the various lawyers, accountants and surveyors are doing a really fabulous job creating good, strong relationships where they have a deep knowledge of […]

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Permission to speak to the client, Sir

Posted on: September 18, 2008

At last week’s PM Forum Global Conference there was a panel of real live clients (one or two of them lawyers at Magic Circle firms in previous lives) who talked candidly about their experiences of professional advisers. It was a refreshing and invigorating session. Senior in-house lawyers and company directors asking for their professional advisers […]

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Summer evening in Portman Square

Posted on: June 12, 2008

One of the good things about a career in marketing is that you get invited to some interesting events at lovely venues with nice people. On Monday evening, one of my legal clients invited me (and some of my accounting clients) to join them for a few drinks and tasty nibbles at the Portman Square […]

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