Lawyers

Change management – Millennials, metaphors and resistance

These three themes – Millennials, metaphors and resistance - arose during the most recent MBL change management for professional service firms training course https://www.mblseminars.com/Outline/Tackling-Change-Management---A-Workshop-for-Professional-Practices/8417 Millennials and change management One of the key topics of conversation was that the younger generation have a different outlook and approach which can prove challenging Read More

2021-09-12T19:16:33+01:00October 10, 2017|Accountants, Kim's Blog, Lawyers, Management Skills, Property, Strategy|

Legal market research – Brand promises and service realities 2017/18 by Nisus Consulting

Earlier this year I reviewed the Nisus Consulting “Balanced scorecard” research report on client service in the legal profession http://kimtasso.com/client-experience-management-cem-two-research-reports/. Their latest legal market research report looks into the link between brand, service and loyalty in the UK’s largest law firms. The report shows the responses from 2,200 buyers of Read More

2020-10-15T16:35:11+01:00October 10, 2017|Kim's Blog, Lawyers, Marketing, Relationship Management, Statistics and trends, Strategy|

Persuasive writing – Nine quick tips

The most recent persuasive writing course – up in Manchester last week – generated some interesting discussions about effective technique. Here are a few tips to add to those in previous persuasive writing blogs. 1. Red mist words There are some words and phrases that I really dislike. Because they Read More

2017-10-06T12:18:03+01:00October 6, 2017|Accountants, Kim's Blog, Lawyers, Marketing, Selling|

Selling legal services with storytelling

I recently ran some workshops for lawyers on selling legal services with storytelling. It was to help them to appreciate the value of a more personal and emotional narrative in conversations with clients – whether in the written or spoken word. It is uncomfortable pushing information out to people - Read More

2017-09-27T11:58:35+01:00September 27, 2017|Lawyers, Marketing, Selling|

Legal case study – Anatomy of a law firm merger (Ross & Craig and DMH Stallard)

In 2015 I interviewed David Leadercramer, the former managing partner and senior partner of Ross & Craig solicitors http://www.rosscraig.com/ about his firm’s decision to merge with DML Stallard http://www.dmhstallard.com/ to gain insight into the merger decision and process. The original interview is below. David was kind enough to reflect recently Read More

2017-09-27T09:33:11+01:00September 27, 2017|Kim's Blog, Lawyers, Management Skills, Strategy|
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