This article was published in the current issue of PM Magazine (Magazine - PM Forum). Frontline Confidence – Bridging insight, intelligence and impact. 31st Annual PM Forum Conference “On the first rainy, dull day of Autumn, it was bright and bubbly at Minster Court as 100 people gathered for the Read More
In October, there was an excellent Home - PM Forum panel webinar on growth strategies through existing client development (rather than new client acquisition). Increasingly, we are seeing marketing and business development (MBD) professionals adopting new roles focused on client development. Client development might include programmes such as: client listening, Read More
At the recent PM Forum training workshop “Practical and Professional Skills for Marketing and Business Development (MBD) Assistants” we talked about many strategic and operational marketing and business development activities. Marketing and business development assistants: Comparing roles and insights Similarities and differences in assistant roles Delegates had a variety of roles – some Read More
I wrote the opening chapter “Emotional Intelligence in legal practice – developing a superpower for lawyers” for the new 2026 Globe Book 'Fundamental skills for the Modern Lawyer'. I’m particularly pleased as the new book builds on the work in my 2020 Globe book Essential soft skills for lawyers. The Read More
I am often asked by clients to assist in enhancing their client service and client experience. Recently, I facilitated workshops for senior leadership teams where they wanted a) a briefing on the range of client service initiatives in professional services and b) help with deciding their priorities and strategy for Read More
