Internal relationships

Book review: Better Business Relationships by Carolyn Dyer, Head of HR and OD at Registers of Scotland

The following book review of Better Business Relationships by Carolyn Dyer, Head of HR and OD (Interim) at Registers of Scotland (Scotland’s land and property registers) appeared on theHRDirector (HRD) web site in https://www.thehrdirector.com/book-reviews/better-business-relationships/ in February 2019. “This book by Kim Tasso is a ‘must-have’ for any forward-thinking Human Resources Read More

2019-03-08T12:55:00+00:00March 8, 2019|Kim's Blog, Management Skills, Relationship Management|

At the heart of what we do – Better Business Relationships

What is at the heart of what we do - Better Business Relationships. Business relationships are at the heart of professional services – people buy people. Relationships are a key component of client service and often the source of competitive differentiation and real added value. Recently I presented a short Read More

2021-04-03T15:46:14+01:00November 26, 2018|Accountants, Kim's Blog, Lawyers, Management Skills, Marketing, Property, Relationship Management, Selling|

Cross-selling – The Big Questions

At a recent cross-selling and referrer management course we tackled: Cross-selling – The Big Questions. What are you trying to achieve? – Most firms have cross-selling initiatives. Many firms repeatedly launch new initiatives to improve cross-selling. However, the starting point has to be to set some clear goals about what you Read More

2021-04-03T17:13:39+01:00June 27, 2017|Accountants, Kim's Blog, Lawyers, Marketing, Property, Relationship Management, Selling, Strategy|
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