Kim TassoAt the heart of what we do – Better Business Relationships
Posted on: November 26, 2018What is at the heart of what we do – Better Business Relationships. Business relationships are at the heart of professional services – people buy people. Relationships are a key component of client service and often the source of competitive differentiation and real added value. Recently I presented a short session to a large group of […]
Growing a surveyors’ practice – Five golden rules? (February 2017)
Posted on: April 18, 2017
In February I presented another of the successful MBL training courses “Managing and marketing a profitable surveyors’ practice” in Dublin, Ireland. It was interesting that the majority of the themes and issues raised during these sessions in the UK were raised at the session – despite the rather different economic and political environment. At the […]
We’re all change managers in professional services
Posted on: May 19, 2014At a recent in-house training workshop on “Communication, conflict and negotiation” I explained about different personality, cognitive and relationship styles – and the mind set of fee-earning professionals. We considered how to adapt our approach so that we could create rapport and trust and forge strong relationships with fee-earners. This, in turn, would increase our […]
Strategic drift – a risk for partnerships
Posted on: December 29, 2011In most of the courses I teach and the coaching provided to senior lawyers, accountants and surveyors I talk about the importance of having a firm-wide strategy. Even if it is merely an “umbrella strategy” of some overall parameters about how the equity partners hope that the firm will develop and grow in the future. […]