Better Business Relationships – New book in the pipeline

Posted on: March 15, 2018 Better Business Relationships

Business success is reliant on being able to get on with people. Relationships with your internal colleagues and external clients and referrers are the foundation of business success in just about every job function and industry. My new book on Better Business Relationships is now in the pipeline. The ability to communicate with, encourage, influence, […]

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Change management and creativity – Why a third adapt more easily

Posted on: July 15, 2016 Change management and the adaptive third

Successful professional service firms are those that have great leaders who can help their people anticipate and adapt to change quickly. So an article by Nick Tasler ( explaining why one in three adapt to change more easily caught my eye. The article refers to work by psychologist Salvatore Maddi at the University of Chicago […]

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Future Marketing Managers need some Finnish “Sisu” or Japanese “Ganbaru” for success

Posted on: April 20, 2015

At the Professional Marketing Forum training session for Future Marketing Managers last week I talked about the Finnish quality of “Sisu”. There isn’t a direct translation in English of this special quality which is part of the Finnish national identity – the closest words are stoic determination, bravery, resilience, perseverance and hardiness. The official descriptions […]

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Productivity – Inputs vs outputs

Posted on: February 6, 2010

Long ago a senior management consultant for whom I had great respect admonished me for working long hours and stressed the importance of focusing on the outputs rather than the inputs. At the time I was rather indignant – he was advocating that we should not be hung up about what time people start or […]

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