Thought leadership lecture for Laurie Young – The future of the professions

Posted on: February 3, 2016

On Monday evening I attended the Inaugural Lecture for Laurie at Allen & Overy’s offices where there main speakers were Richard Susskind and his son Daniel. James Luke from IBM was also interviewed and there was a panel discussion with representatives from Allen & Overy, The Law Society, the Institute of Chartered Accountants (ICAEW) and […]

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Technology, strategy, innovation and pricing dominate Law South Conference

Posted on: May 12, 2012

I spent yesterday at the lovely Fanhams Hall Hotel in Hertfordshire with the 12 law firms who make up Law South. There were four speakers (Professor Richard Susskind OBE, Nick Jarrett-Kerr, Tim Aspinall of DMH Stallard and myself) and two interactive sessions with the 50 or so members using electronic voting machines to share views […]

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The pricing (and value) of legal services

Posted on: February 27, 2012

Despite its crucial importance in driving profitability and competitiveness, and its centrality in the marketing mix, it’s surprising that there is not a lot of published material about how law firms (and other professions) price their services. The hourly rate Until recently, the hourly rate (and it’s best friend the time sheet) dominated and clients […]

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Legal products – Commoditising and innovating

Posted on: October 28, 2009

At the 360 Legal Conference earlier this month I presented a short paper on this topic and here are some of the key points I covered. Please let me know if you would like further details. Specsavers is one of the UK’s superbrands. Along with its other major chain rivals it has transformed the traditional […]

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The end of lawyers? Richard Susskind

Posted on: September 26, 2009

I have just finished writing a review of Richard’s book “The end of lawyers? Rethinking the nature of legal services” (it will be published in Professional Marketing magazine later on this year). The review provides a summary of the book – which I feel should be essential reading for those involved with the management and […]

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