Empathy

We’re all change managers in professional services

At a recent in-house training workshop on “Communication, conflict and negotiation” I explained about different personality, cognitive and relationship styles – and the mind set of fee-earning professionals. We considered how to adapt our approach so that we could create rapport and trust and forge strong relationships with fee-earners. This, Read More

11 top tips on marketing and business development writing in the professions

Earlier today I ran a sold out half day “Marketing and business development writing workshop”    http://www.pmforum.co.uk/training/ in London with participants from across the professions in the UK. As always, I asked the delegates to tell me the most useful idea that they picked up during the session and here are Read More

2014-04-30T19:52:02+01:00April 30, 2014|Accountants, Kim's Blog, Lawyers, Marketing|

Book Review: Emotional Intelligence 2.0 by Travis Bradberry and Jean Greaves

This topic continues to generate an increasing amount of interest as the importance of emotional intelligence (aka soft skills) for leadership, management, marketing, selling and client relationship management becomes more generally known. There are many resources on this web site on the topic (use the search facility) and I provided Read More

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