Take a walk on the client side – Empathy and emotional intelligence when selling professional services

Posted on: January 21, 2011

Earlier this week I did some training on sales conversion on the telephone and in meetings with some delightful family lawyers in Wolverhampton. At the end of each training session, I always ask people which key idea they found most useful. Not surprisingly, the majority of responses relate to the psychological aspects of selling – […]

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16 ways to remember names when networking

Posted on: May 20, 2010

Whenever I lead or deliver a training session on networking, the issue of how to remember names when networking always comes up (particularly amongst the legal profession). As it did at the webinar earlier this week. So I have blogged this older FAQ: I have long suspected that one of the reasons so many people […]

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Women in business: Can you have it all? – Nicola Horlick speaks

Posted on: March 24, 2010

Last week I went along to the Open University Annual Lecture at which Nicola Horlick spoke on the topic of “Can you have it all?” I’m always interested in different perspectives on women in business. I actually bumped into her as I left the ladies loo in the beautiful wood panelled area of the Crypt […]

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Crazy busy – Overstretched, overbooked and about to snap (Book review) – Dealing with stress

Posted on: October 30, 2009

Dealing with stress? I first read this excellent book offering strategies for handling a fast paced life and dealing with stress by Dr Edward Hallowell, a psychiatrist, in December 2007. But many of the ideas (e.g. screen sucking, gigaguilt) have remained so vibrant to me as I have witnessed, amongst my clients and colleagues, a […]

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Visual identities, colours and hedgehogs

Posted on: July 23, 2008

It’s rare for me to get involved in visual identity reviews these days but today I was helping a law firm client prepare a brief for a pragmatic visual identity refresh following a strategic review and a new web site. Interestingly, the bit where we address the brand fell between the overall strategic review and […]

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Original branding by Matt Playford · A site by Fresh01