Psychology

People management in a property partnership

People management in a property partnership is one of the topics addressed in the “Managing and marketing a profitable property partnership” training session I deliver periodically for MBL seminars https://www.mblseminars.com/Outline?progid=5865&AddSeminarToBasket=1027490 The course is based on the book “Growing your property partnership” http://kimtasso.com/publications/growing-your-property-partnership/. At each session, I ask what delegates would Read More

2015-12-14T15:35:49+00:00December 14, 2015|Kim's Blog, Management Skills, Property|

12 tips from a coaching and mentoring skills course (2015)

A dozen directors and managers from professional service firms joined me on the PM Forum’s “Developing your coaching and mentoring skills” experiential training session this week. http://www.pmforum.co.uk/training/  It was a great day – and we particularly enjoyed the role plays of coaching sessions with team members and fee-earners which provided Read More

2015-12-11T15:43:49+00:00December 10, 2015|Accountants, Kim's Blog, Lawyers, Management Skills|

Do perfect pitches need proper processes?

I’m just back from a fabulous session with lots of marketers and business developers from law firms, accountants and wealth managers at the PM Forum training session on “Helping fee-earners prepare the perfect pitch”. Thank you Addleshaw Goddard for hosting the event – your breakfast and hospitality staff were amongst Read More

2021-04-11T20:19:46+01:00October 8, 2015|Kim's Blog, Marketing, Relationship Management, Selling|

Seven insights into client care and service excellence

Last week I facilitated a CLT seminar on “Client care, client service and client retention” http://www.clt.co.uk/course/Client-Care-Service-Excellence-and-Retention/ Whilst we covered a lot of material relating to understanding commercial and consumer client needs, engaging everyone in responding appropriately at all touch points and best practice in day-to-day service delivery, client care and relationship Read More

2015-10-04T16:34:45+01:00October 4, 2015|Accountants, Kim's Blog, Lawyers, Management Skills, Marketing, Property, Relationship Management, Social Media|

3 themes from marketing planning – Stepping stones, persuasion and momentum

Recently I ran another of the popular “marketing planning in a nutshell” training session for PM Forum http://www.pmforum.co.uk/training/. The 18 delegates – from a variety of legal and accountancy firms - selected the key topics discussed for a follow up blog post: 3 themes from marketing planning: Stepping stones, persuasion and Read More

2024-09-10T16:26:06+01:00September 25, 2015|Accountants, Kim's Blog, Lawyers, Management Skills, Marketing, Property|
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