Book review: Professional services leadership handbook by Nigel Clark, Ben Kent, Alastair Beddow and Adrian Furner

Posted on: October 31, 2018 Professional services leadership handbook

The Professional services leadership handbook (subtitled “How to lead a professional services firm in a new age of competitive disruption”) was published in 2017 and it has taken a while to read and digest the contents and write this review. Professional services leadership is an important topic and the book contains a huge amount of […]

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The art of giving feedback

Posted on: June 18, 2018 The art of giving feedback

The art of giving feedback arises in training workshops on change management, team development, performance management, delegation and coaching. Here is a summary of the key points to bear in mind.  Feedback defined Effective feedback means “Paying attention and giving high-quality feedback from an empathic place, stepping into the other person’s shoes, appreciating his or […]

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Book review – Key Coaching Models by Stephen Gibson (and other coaching books)

Posted on: August 26, 2017 Coaching models

I am often asked for book recommendations on my coaching and mentoring courses so I thought I’d take a look at this one on coaching models. It’s stuffed full of useful models so I’d recommend it to experienced coaching practitioners. But as coaching (and counselling) skills are important in establishing a relationship I’ve included some […]

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Delegation for leaders

Posted on: August 11, 2017 Delegation for leaders

Delegation is a frequent topic of conversation with my clients – Whether it’s for freeing up the time of leaders, empowering new leaders, developing teams or working more efficiently/profitably. Traditional pyramid structures in professional service firms require that a senior person builds a team of junior people in order to achieve maximum profitability. Delegation is […]

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Coaching skills – The power of questions (2017)

Posted on: May 31, 2017 Coaching skills - the power of questions

At the most recent coaching skills course we reflected on the power of questions. In most coaching sessions, we use a simple framework of questions like John Whitmore’s GROW (Goals – Reality – Options – Will to act) to help the person reach their own conclusions about what they want and need to do. The […]

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