Social media, reputation management and employment law

Posted on: September 7, 2011

I’m not a lawyer nor an employment expert, but a number of clients have asked for help in developing their social media policy with regards to protecting their reputation and those of their people. Naturally, I always talk to the relevant lawyers and HR people. So it was interesting to read a recent seven page […]

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Managing Client Relationships – The Truth in Professional Services 2011

Posted on: August 16, 2011

The Managing Partners’ Forum in conjunction with The Thriving Company has adopted the annual research programme into CRM, formerly produced by the Professional Marketing Forum Last year’s survey (published in March 2010) revealed the following: Four drivers for success stand out: Vision, Client Input, Programme Management and Measurement 94% of firms report that CRM activities are producing […]

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MPF/FT report “Lessons for law firms: Putting clients at the heart of your management”

Posted on: August 10, 2011

This report by the Managing Partners Forum and the Financial Times was published in June – and was then the subject of a national roadshow – and you can download it here: The purpose of the on-line research into the views of 433 people (17% CEO/chairs of companies and 10% Managing/Senior Partners) was to track the […]

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Accountancy Age Best Practice Conference – June 2011

Posted on: June 27, 2011

Having recently attended Netlaw’s Key strategies for law firms conference I was keen to see whether the accountants were concerned with the same issues. Chatham House rules were in place for this event so it is not possible to attribute the comments to particular individuals but amongst the speakers were: Gavin Hinks (Editor of Accountancy […]

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Law Firm Strategy – Are law firm leaders in denial about the perfect storm or hanging on for the final big catch?

Posted on: May 6, 2011

An article on law firm strategy written recently by myself (Kim Tasso, management consultant in professional services) and Roger Bell (a strategy consultant for listed companies). Please note that the George Clooney references were my idea ! Whilst the media focuses on the latest development in the onslaught of change facing the profession, it is easy […]

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