In the run up to Christmas, I pledged to make a donation to a local mental health charity where I am a Trustee for each personalised email I sent to my clients and contacts. Naturally, we are all saddened by the enormous toll of the Covid crisis – to the Read More
At recent referrer management and client relationship management training sessions, we talked about NPS (Net Promoter Score) which measures the propensity or likelihood of recommendation and how it is rapidly becoming the standard measurement of client satisfaction in professional service firms. Several people have asked about client satisfaction benchmarks – Read More
London-based Chartered Building Surveyors, Earl Kendrick Associates (EKA), has appointed Kim Tasso to the Board as a Non-Executive Director from 1st January 2017. EKA was established in 2010 by Julian Davies. With offices in London and Brighton, it has become established as a leading building surveying practice specialising in the property management sector. EKA Read More
