Marketing is dead, long live selling?

Posted on: August 10, 2009

Last week, I had a good chat with a guy who was one of the first people to be appointed as a “salesperson” at a professional service firm several years ago – as part of my research for an article on business development careers in the professions. I explained that I see the business development […]

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Property Book Launch

Posted on: July 1, 2009

Thanks to all those who attended the informal launch of my book “Growing your property partnership – Plans, promotion and people” last night. I had a great time and hope everyone else did too. It was great to see so many clients and contacts from the property industry – lots of old faces, quite a […]

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New book published – Growing your property partnership

Posted on: June 24, 2009

Well, after conceiving the original idea back in June 2007 – just after the book I co-wrote with Graham Norwood on media relations was published – my latest book “Growing your property partnership – Plans, promotion and people” has finally arrived. Few people know how much hassle it is to write a book. There’s the […]

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Complacency in client relationships – Why don’t they learn?

Posted on: January 26, 2009

A key part of my work is interviewing the clients of my clients to find out how satisfied they are with the service provided. Generally, I am really pleased to hear that the various lawyers, accountants and surveyors are doing a really fabulous job creating good, strong relationships where they have a deep knowledge of […]

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