Kim TassoDo you fear the future? Futurologists speak out at LawTech Futures 2012
Posted on: March 16, 2012One of the most thought provoking questions I think I was ever asked was “Do you fear the future?”. And it must have been running through the minds of the 530 or so delegates at the LawTech Futures conference in Victoria yesterday as we listened to two leading futurologists. Charles Christian made a short introduction […]
A-E of cultivating a culture of relationship management
Posted on: July 6, 2010On 1st July I went along to the lovely riverside offices of Norton Rose in More London to help lead a discussion on the topic of cultivating a culture of relationship management for a group of senior marketers and HR practitioners from legal, property and accountancy firms at the Managing Partners Forum. I co-presented with […]
Satisficing or satisfying? – Take care with client care and relationship management
Posted on: March 16, 2010You need to take care with client care and relationship management. Long ago when I studied economics I was intrigued by the idea of satisificing – (combines satisfying and sufficing) a decision making strategy that attempts to meet the criteria for adequacy rather than an optimal solution. Others might think about it in terms of […]